How to contact support
Email info@strider.solutions. Include the email address used for the Blackwires account, the device type, app version if available, and a short description of what happened.
Support
Blackwires support.
For help with account access, band workspaces, subscriptions, app behavior, content questions or data requests, contact the Blackwires team.
The Web app is open now.App Store and Google Play access arrives in August 2026. Questions and access issues can be sent to info@strider.solutions.
What we can help with
Login and account access
Help with sign-in, account identity, workspace selection, invitations and access to the right band workspace.
Subscriptions and entitlements
Subscriptions are managed through the store or checkout used for purchase. Blackwires support can help with account access and entitlement sync questions.
Band access and member roles
Help with band membership, role visibility, private/member/band-editable content and workspace ownership questions.
Mobile app issues
Report crashes, sync problems, offline setlist behavior, tuner or recording issues, upload issues, map display problems or UI behavior that does not look right.
Content questions
Ask about songs, setlists, events, venues, tasks, media, recordings, band profile content, gear, rider details or uploaded files.
Data export or deletion
Users can ask for help with data access, export, deletion or account closure. Some workspace content may also depend on band ownership and shared workspace permissions.
Subscriptions and store purchases
Subscriptions are handled by the store or checkout used for purchase. That provider manages payment details and cancellation, while Blackwires uses the confirmed entitlement to keep workspace access current.
If a purchase appears active in Apple, Google or the hosted checkout but not inside Blackwires, contact support with the account email and a short description of the issue.
For renewal, cancellation, withdrawal and refund information, see the Blackwires terms.
Before writing to support
- Confirm you are using the email address connected to the Blackwires account.
- Check whether the issue happens on mobile data and Wi-Fi.
- For subscription issues, check the relevant store or checkout subscription status first.
- For band access issues, ask the band owner or music director to confirm your role.
Business details
Blackwires is provided by Strider Solutions e.U., registered in the Austrian Companies Register under FN 633883g. For business, support, privacy, export or deletion questions, contact info@strider.solutions.
Last updated: 19 July 2026.